Support Worker

This vacancy is now closed

Role type
Residential/Supported Living Support Staff
Douglas House - Plymouth - Devon - PL4 6BL
Closing date
Service details
Click here to view details about this service

Providing bespoke packages of care and support to young adults with a Learning Disability/Mental Health condition, Aspergers/Autism, those with forensic history A.D.D/A.D.H.D and/or emotional/behavioural difficulties.

Type of Service: Registered service provided in a large Victorian house set within a residential street in centre of Plymouth near to the railway station.

Age Range: Adults 18 – 40 years old

Current Profile of Service: Douglas House is a large Victorian property which has 4 single bedrooms, each decorated to meet individual tastes, choices and sensory needs. Communal areas include a kitchen, dining room, living room and outside patio area, which can be used for recreational and leisure pursuits by all residents. We support individuals with challenging behaviour through de-escalation techniques and behavioural management plans and strategies. 

Using person-centred planning to support people to live the life they choose, make decisions, enhance their daily living and independence skills, understand their rights and responsibilities and access local communities for work, education and training and leisure opportunities.

Support Worker

You will provide care and support personalised to each person we support in line with their Care Plan. You will work within the team to provide individual high quality person-centred care , supporting each person to reach their optimum potential (hopes and dreams).

 The ability to drive and access to your own vehicle would be desirable, but it is not essential.


  • Willingness to achieve (training) in line with regulations
  • Good basic numeracy & literacy
  • Proficient in IT; Word, Outlook, Internet
  • Participation in a wide range of activities with the people we support in the Service and community
  • Willingness to provide a range of care, relating to individual care plans including personal care
  • Ability to work within policy, process and systems of work e.g. medication management
  • Professional manner and presentation
  • Good spoken and written English ability to record information accurately
  • Flexibility to work irregular hours e.g. early morning, evening, weekends, sleep-ins
  • Use own initiative and to multi-task
  • Work well in a team
  • Manage own stress levels
  • Communicate tasks effectively
  • Ability to managing conflict


  • NVQ/QCF2 or 3 in Social Care Awareness or equivalent
  • 6 months experience in similar role or desire to work in the Health and Social Care Sector
  • Experience working with non-verbal communication methods
  • Experience of working with people with different needs and levels of complexity
  • Full driving licence to transport the people we support in the community
  • Proven ability to problem solving
  • Experience working in a changing environment

Principal Tasks  

    • Engages with and follows individual Service User Care Plans
    • Updates Service User Care Plans and risk assessments
    • Uses company processes to capture information and maintain individuals files
    • Undertakes identified goal-oriented activities and care for each person we support
    • Offers and presents options to support and empower choice
    • Responsible for the capture of outcome information and data, on company documentation and processes
    • Completes specific, delegated tasks to deadlines and quality standards
    • Provides key worker support
    • Act as advocate for the people we support
    • Works in partnership with colleagues, appropriate family, friends, others significant to the individual and care professionals
    • Ensures individuals are safeguarded by working within internal policies, medication management systems, staff handbook, all relevant external regulatory requirements
    • Responsible for  health and safety (H&S) procedures
    • Works within company policies and procedures and relevant regulation at all times
    • Engages with and follows individual Care Plans
    • Promotes best practice
    • Confidentiality
    • Flexibility
    • Positive and professional
    • Willingness to travel
  • These points cover the basics, and are by no means exhaustive; a full job description is available
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