Role: Head of Quality
Location: East of England (Field Based)
About us...
Achieve together is one of the UK’s leading providers of support for people with learning disabilities, autism and associated complex needs. Our vision is to provide the best specialist support – inspiring a generation to ensure people live happy, healthy and meaningful lives - and our commitment to supporting the people and families we work with is at the very heart of what we do.
We now have an exciting new opportunity for a Head of Quality to cover the services in our East Region.
What you'll be doing...
The Head of Quality East will work in partnership across the organisation to create an environment of continuous listening and learning to enhance the services, environments and outcomes that are delivered.
The Head of Quality East will engage with and assess against regulatory frameworks, specialist support requirements, H&S regulation, risk management and all aspects of social care governance.
The Head of Quality East will drive outstanding performance through the leadership of the Quality Team East responsive and adaptable approaches to coproduction and engagement with the people we support and those involved in their care.
Key Responsibilities…
- Ensure proactive quality audit and assurance monitoring, coaching and mentoring managers to achieve outstanding services
- Ensure that responsive audits/spot checks are completed as directed by the Quality Assurance Policy and in response to quality performance metrics, data and intelligence.
- Develop organisation excellence through sharing and developing quality news, communication, and practice development.
- Utilise dynamic methods of evaluating service quality, identifying key themes and trends.
- Developing action plans to support corrective action and/or recognise innovation.
- Support corporate quality accreditations or schemes then enable us to demonstrate sector leading approaches as directed by the Director of Quality.
- Work with the people we support and their families/careers as Quality Checkers.
Experience required…
- Working as an operational manager delivering high-quality person-centred care.
- Completing quality audits and utilising an evidence-based assessment to drive quality improvement.
- Outstanding services and how to lead and coach teams to deliver high-quality person-centred service provision.
- Working in partnership with the people we support and their families/ careers.
- Using information communication technologies effectively.
- Regulatory and contract compliance inspections and frameworks.
Key Competencies…
- Professional and respectful in how they work with others.
- Able to constructively challenge colleagues offering expert advice, coaching, mentoring and guidance to improve performance.
- Agile and adaptable in how to approach working with others to get the best results.
- Flexible with a readiness to learn and try new ways of working, encouraging innovation.
- Analytical and methodical in their approach to quality data and performance.
- Excellent verbal, written and IT skills to ensure accurate and professional records and reports are developed as appropriate.
Why work for us...
We’re committed to the growth of people across our business because working with us is not just about having a job, but the opportunity to grow and flourish within our organisation for years to come.
As well as a competitive salary you will also receive a comprehensive Benefits Package including a car/car allowance.
If this sounds like you and you relish the idea to work for a company where you can really make a difference, then we want to hear from you today.