Watery Lane Cottage, Poolemead, Watery Lane, Twerton, Bath, BA2 1RN

This vacancy is now closed


Are you an experienced Administrator looking for a new opportunity to support a busy team within a Social Care setting?  Are you well organised and confident in managing multiple tasks whilst working to tight deadlines?  Yes, then please read on and apply today.

Based at Poolemead House in Twerton, you will be supporting the Regional Manager and team with all aspects of administration for the site. The Poolemead complex includes a range of support services and housing that enables the people we support to take transitional steps to greater independence and participation in the wider community. Many of the people we support communicate using British Sign Language (BSL).  If you are talented enough to have this skill, this is amazing, but don't let it put you off if not as we will train you to communicate with BSL.

Location: Poolemead House, Twerton, BA2 1RN

Contract: Full time, 37.5 hours per week working Monday to Friday 9am to 5.30pm

Salary: £19,000

Additional information: This site is easily accessible via public transport, parking is also available on site.

Your new job:

Responsible for the day to day administration of the Service and the coordination with regional and national functions as well as head office on behalf of the service. Demonstrates the ability to represent the organisation in an appropriate and professional manner in all internal and external contact and relationships. 

Duties & Responsibilities:

  • Supporting the regional manager and team with diary management, organising travel and meetings
  • Providing administrative support to regional manager and team where required such as, processing letters, taking minutes, stationary orders, generating reports, using the HR and recruitment systems and providing information to head office
  • Ensure the service is legally and ethically compliant by ensuring all paperwork is up to date for service users staff and the building
  • Ensure compliance with regulatory requirements
  • Effectively and confidentially managing data and information
  • Dealing with issues as they arise escalating to line management in line with policy
  • Maintaining the electronic and paper filing systems and ensuring information is accurate and up to date
  • Tracks training evaluations, ensures a full set of data is available, and investigates negative feedback takes action as required. Analyses training provider reports. Escalates issues.
  • Receives training attendance information from the central training co-ordinator, follows up non-attendance with the staff, and escalates issues to the Service Manager


  • Experience of running IT based filing systems
  • Experience of administering HR processes
  • Ability to work within policy and process
  • Ability to analyse data and present clear verbal and written reports
  • Proven ability to problem solve and manage conflict
  • Ability to use own initiative and to multi-task
  • Ability to work well in a team and to manage own stress levels
  • Ability to communicate tasks effectively
  • Experience of working within policies and regulatory requirements
  • Office Manager experience desirable but not essential
  • Knowledge of the Care Sector desirable but not essential
  • Able to communicate with British Sign Language is desirable but not essential

Essential Requirements

  • 2 years’ experience in a general administrative post
  • Strong organisational skills

Your rewards include: 

  • Free enhanced DBS checks and clearances* 
  • Ongoing career development to support you in achieving your ambitions 
  • Refer a Friend incentive scheme of £300 per referral* 
  • 28 days holiday (Incl: Bank Holidays)
  • Free structured and supported induction to get you off to a flying start! 
  • Personal online Learning and Development portal 
  • Employee Assistance Programme (EAP) for help with financial, physical and mental wellbeing 
  • Discounts platform for permanent staff, including gift cards, discount codes and other benefits 
  • Pension - we contribute to your retirement fund 
  • Recognition and Reward Schemes including Long Service, Employee of the Month and Outstanding Achievement Awards

*Subject to current Terms & Conditions

Your new employer

Achieve together – Ordinary Lives, Extraordinary People  

Our growing organisation has over 25 years of expertise, and our team of expert practitioners are proud to deliver high-quality support across England and Wales. We offer the support and stability of a successful organisation with the homely family feel in each setting which is underpinned by our values: 

Being Brave...we are resourceful, open-minded & creative

Having Fun...we are present, engaged and communicate and connect 

Making things happen...we are reliable, trustworthy and take ownership 

Valuing everyone...we are good with people and emotionally intelligent

Please be advised that COVID-19 vaccinations are a mandatory requirement within our organisation, and you will need to provide evidence that you have been vaccinated prior to being offered a start date with us.

Does this sound like the ideal job for you? If so, apply now and start your journey with us.